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Peter Drucker: Knowledge Worker Productivity: The Biggest Challenge

Page history last edited by Joe Little 5 years, 5 months ago

Here is the article:




As a kind of summary, this quote:



Six major factors determine knowledge-worker productivity.
▪ Knowledge-worker productivity demands that we ask the question:
“What is the task?”

▪ It demands that we impose the responsibility for their productivity on
the individual knowledge workers themselves. Knowledge Workers have
to manage themselves. They have to have autonomy.
▪ Continuing innovation has to be part of the work, the task and the responsibility
of knowledge workers.
▪ Knowledge work requires continuous learning on the part of the knowledge
worker, but equally continuous teaching on the part of the knowledge
▪ Productivity of the knowledge worker is not—at least not primarily—
a matter of the quantity of output. Quality is at least as important.
▪ Finally, knowledge-worker productivity requires that the knowledge
worker is both seen and treated as an “asset” rather than a ”cost.” It
requires that knowledge workers want to work for the organization
in preference to all other opportunities.



These are rather impressive statements that immediately inform our view of, and interpretation of how to do, Agile and Scrum.

You will also find some of these statements strikingly similar to what Daniel Pink's review of the research shows.



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